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Microsoft MB-210 Exam is designed for professionals who want to become a Microsoft Dynamics 365 Sales Functional Consultant. MB-210 exam measures the ability of candidates to implement solutions that help businesses streamline their sales processes and increase revenue. A successful candidate will be able to demonstrate their knowledge and skills in configuring and customizing Dynamics 365 Sales, managing sales entities, creating and managing sales activities and workflows, and handling sales data.

Microsoft Dynamics 365 Sales Functional Consultant Sample Questions (Q332-Q337):

NEW QUESTION # 332
A company plans to close early on the last day of the month for an employee celebration.
You need to configure Dynamics 365 to prevent scheduling of sales support resources for that day.
Which feature should you use?

A. Events
B. Time off request
C. Fiscal calendar
D. Business closure

Answer: D

Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-when- business-closed-csh

NEW QUESTION # 333
A salesperson has an active quote for a customer.
The customer wants to add one product to the quote and remove one product from the quote.
You need to make the changes.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://neilparkhurst.com/2019/06/27/mb-210-microsoft-dynamics-365-for-sales-quotes/

NEW QUESTION # 334
You are a Dynamics 365 for Sales administrator. You are setting up a product catalog.
You need to configure the base unit group.
Which quantity or measurement should you configure?

A. the least frequently used to sell the service
B. the lowest needed to sell the product or service
C. the highest needed to sell the product or service
D. the most frequently used to sell the service

Answer: B

Explanation:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-professional/create-unit-groupadd-un

NEW QUESTION # 335
You need to ensure that the Accounts table data does not contain duplicates.
Which three actions should you perform in sequence? To answer move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

Answer:

Explanation:

Explanation

Topic 6, Contoso, Ltd (An Appliance Company)
background
Contoso, Ltd. is an appliance company that sells appliances to various regions. The company uses First Up Consultants, an external sales company, to manage opportunities in areas where they do not have salespeople.
The First Up Consultants personnel do not have Dynamics 365 Sales licenses. The internal sales team generates about 500 tradeshow leads per month.
Contoso, Ltd. uses Dynamics 365 Sales with no additional features enabled. The company currently uses only custom forms and the Sales Hub app.
The company recently hired a sales manager. The sales manager plans to improve processes and must keep costs as low as possible. A hands-off approach means the sales manager will view information in Dynamics
365 Sales but will not add entries. The sales manager identified the following areas that require major improvement
* Leads process
* Opportunity process
* Marketing process
* General company collaboration and communication
Leads Process
* Leads created at The head office must be automatically distnbuted to salespeople in a cyclical order.
Tradeshow leads are created by salespeople and do not need to be redistributed.
* Lead assignments are often delayed because other tasks become a priority.
* To help prioritize tasks, the salespeople require the Up Next widget for the Lead form.
* The salespeople require a task that reminds them to call the lead one week after the tradeshow.
* The salespeople are excellent at meeting leads at tradeshows. One day after the tradeshow, they manually send a follow up email, but that is often where the communication stops.
* Salespeople often forget to track customer emails to their leads when they are in Microsoft Outlook.
Opportunity Process
* The contracts team must review all contracts uploaded in Dynamics 365 Sales for opportunities, but they do not have access to Dynamics 365 Sales.
* Opportunities are often transferred to different child or parent accounts, so contracts should not be filed by account.
* First Up Consultants must track the progress of the opportunity in Dynamics 365 Sales.
Marketing Process
* The contracts team must review all contracts uploaded in Dynamics 365 Sales for opportunities, but they do not have access to Dynamics 365 Sales.
* Opportunities are often transferred to different child or parent accounts, so contracts should not be filed by account.
o Pop-up sale emails must only go to a manually selected group of cont<365 Sales.,
* Tradeshow
o The sales administrator must send marketing materials to specific leads collected from the tradeshow when the tradeshow ends. The sales administrator must manually select the leads from all the leads collected.
* Flyers
o The sales administrator must send a quarterly sales flyer to leads in the local area. These leads are collected from the website. The leads must be automatically added or removed throughout the quarter.
General Issues
* Salespeople often travel to visit customers. Currently, the salespeople connect to Dynamics 365 Sales through a browser on their phones. The Dynamics 365 Sales forms are often small and difficult to use.
* The salespeople require availability of the following features on their phone:
o Receive an alert that notifies them of a new lead assignment even when they are not using Dynamics 365 Sales. o View all meetings and appointments from Outlook and Dynamics 365 Sales in one view. o Generate a SQL Server Reporting Services (SSRS) quote for a customer.
* Salespeople require emails to appear on Dynamics 365 Sales records so they can associate the email to the record without needing to navigate to another app.
* A new salesperson can open records but cannot access the app. The salesperson has been granted the same app access as all other salespeople.
You need to help the sales administrator identify leads generated from the tradeshow and website.

NEW QUESTION # 336
You are a Dynamics 365 Sales administrator. The sales team has questions about competitor tracking.
You need to provide answers to the questions from the sales team.
How should you respond? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 337
......

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